Consumer Tech Support
This page will be continually updated and expanded. If you cannot find answers to your questions, please don't hesitate to call our technical support staff at (949) 486-0678, Monday through Friday, 8am to 4pm PST. We can also provide detailed email technical support for your products, simply fill out the form below and we will answer your inquiry within 24 hours.
This page will be continually updated and expanded. If you cannot find answers to your questions, please don't hesitate to call our technical support staff at (949) 486-0678, Monday through Friday, 8am to 4pm PST. We can also provide detailed email technical support for your products, simply fill out the form below and we will answer your inquiry within 24 hours.
FAQ - Frequently Asked Questions (Paper Shredders)
Q: The motor is not turning on, what do I do?
A: This could be due to the placement on the basket. Some models have a safety switch that has to aligned with a tab on the basket in order for it to turn on.
Q: The shredder is running continuously, it wont stop, what should I do?
A: If the shredder will not stop, it is most likely due to paper or other debris stuck in the sensor. In most shredders, there is a trigger sensor in the middle of the paper slot where you feed the paper.
First unplug the machine and then try to clear anything that might be blocking this sensor. If that doesn't work, try taking a cotton swap with a little rubbing alcohol and running it back and forth in the sensor area, there might be gummy buildup due to tape or glue.
Q: The paper is jammed into the machine, how do I get it out?
A: Try using the reverse switch and ease it out. If there are smaller pieces stuck, Unplug the machine and try using tweezers to pull out the jammed paper.
Q: Do you have replacement parts?
A: We do not offer individual replacement parts, if there is something wrong with the shredder, please contact customer service for instructions on how to return the unit to our customer care facility.
Q: The motor is not turning on, what do I do?
A: This could be due to the placement on the basket. Some models have a safety switch that has to aligned with a tab on the basket in order for it to turn on.
Q: The shredder is running continuously, it wont stop, what should I do?
A: If the shredder will not stop, it is most likely due to paper or other debris stuck in the sensor. In most shredders, there is a trigger sensor in the middle of the paper slot where you feed the paper.
First unplug the machine and then try to clear anything that might be blocking this sensor. If that doesn't work, try taking a cotton swap with a little rubbing alcohol and running it back and forth in the sensor area, there might be gummy buildup due to tape or glue.
Q: The paper is jammed into the machine, how do I get it out?
A: Try using the reverse switch and ease it out. If there are smaller pieces stuck, Unplug the machine and try using tweezers to pull out the jammed paper.
Q: Do you have replacement parts?
A: We do not offer individual replacement parts, if there is something wrong with the shredder, please contact customer service for instructions on how to return the unit to our customer care facility.
Helpful Troubleshooting Videos
